Terms of service

1. Accepting these terms

By creating an account, buying a subscription or using Solo, you agree to these terms for yourself and, if applicable, the business you represent. You must be at least 18 and authorized to bind that business. If you do not agree, do not use the service.

2. What Solo provides

Solo is a cloud business operating system for work such as appointments, customers, orders, invoices, payments, inventory, staff, documents, reports and AI-assisted tasks. Features vary by plan and market. We may improve, add or retire features, but we will not knowingly remove a material paid feature during a current billing cycle without a reasonable replacement or notice.

3. Your account and responsibilities

You are responsible for accurate account information, keeping sign-in credentials secure, choosing appropriate permissions and all activity under your account. Tell us promptly about suspected unauthorized access.

You are also responsible for having a lawful basis and any required notices or permissions for personal data, messages, files and other content you put into Solo or ask Solo to process.

4. Subscriptions and billing

• Billing cycles: subscriptions are offered monthly or annually and are charged at the start of the selected cycle.
• Annual price: an annual subscription costs the equivalent of 10 months at the applicable monthly price, unless a different offer is clearly shown at purchase.
• Renewal and cancellation: a subscription continues for successive cycles until cancelled. Cancellation takes effect at the end of the paid cycle; your checkout or account screen will show any additional market-specific terms.
• Taxes: prices exclude taxes unless we say otherwise. You are responsible for taxes the law requires us or you to collect or pay.
• Price changes: we will give at least 30 days' notice before a new price applies to a future billing cycle.

5. AI credits

AI credits are consumable usage units shared across the business account. Different models and tasks may use different amounts. Credits are not money, cannot be redeemed for cash and cannot be transferred outside the account.

Included recurring credits expire at the end of the billing cycle and do not roll over unless the plan says otherwise. The purchase screen will show the expiry rule for top-ups or promotional credits. Unused credits expire according to the rule shown for that credit type.

6. Payments collected through Solo

Where offered for Nigerian transactions, Solo's platform fee is 2% of each successfully completed transaction, capped at ₦500 per transaction. Payment-gateway fees, taxes or other clearly disclosed charges may also apply. Solo does not guarantee that a payer or financial institution will complete a transaction.

7. Acceptable use

Do not use Solo to break the law, infringe rights, deceive or harm people, send spam, distribute malware, bypass security, probe systems without permission, overload the service, resell access without our agreement, or create or distribute unlawful or abusive content. Do not use AI output as the sole basis for a high-impact decision about a person where human review or additional safeguards are required.

We may limit or suspend activity that creates a security, legal or operational risk while we investigate.

8. Your data and content

You retain ownership of the data and content you put into Solo. You give us the limited permission needed to host, copy, transmit, process and display it to provide and secure the service, follow your instructions and comply with law.

You may export your business data using available export tools or by contacting us. We will provide a reasonable opportunity to export data before or after account closure, unless law, security or an unresolved payment issue requires us to restrict access.

9. Our software and feedback

Eminent and its licensors own Solo, including its software, designs, documentation and branding. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service during the subscription term. If you send feedback, we may use it without obligation to you, but we will not treat your private business data as feedback.

10. Third-party services and AI output

Solo connects to payment, communications, cloud and AI providers. Their services may have separate terms. AI output can be incomplete, inaccurate or unsuitable for your situation. Review important output before relying on it, and use qualified professional advice for legal, medical, financial or other high-stakes decisions.

11. Availability and warranties

We work to keep Solo available and useful, but no service-level agreement applies unless we sign one with you. Maintenance, provider outages, internet failures and events outside our reasonable control can interrupt the service.

To the extent permitted by law, Solo is provided "as is" and "as available." We do not promise that it will always be uninterrupted, error-free or fit for every particular purpose. Rights that cannot legally be excluded still apply.

12. Limitation of liability

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, punitive or consequential loss, or for lost profits, revenue, goodwill or data. Eminent's total liability arising out of Solo will not exceed the fees you paid for the service during the 12 months before the event giving rise to the claim.

This limit does not apply where liability cannot legally be limited, or to your payment obligations, misuse of our intellectual property, fraud or deliberate misconduct.

13. Suspension and termination

You may stop using Solo and cancel your subscription at any time. We may suspend or terminate access for a serious or repeated breach, non-payment, legal requirement, security risk or conduct that materially harms Solo or other users. Where practical, we will explain the reason and give you a chance to fix it.

Terms that logically continue after termination - including payment obligations, ownership, liability limits and governing law - remain in effect.

14. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any court proceeding must be brought in the state or federal courts located in Harris County, Texas, and each party consents to those courts' jurisdiction. Applicable consumer rights and laws that cannot be waived remain in effect.

15. Changes to these terms

We may update these terms as Solo or the law changes. We will post the revised terms, update the effective date and give reasonable advance notice of a material change. Material changes apply from the next billing cycle unless law or an urgent security issue requires earlier action.

16. Contact

Questions about these terms can be sent to hello@soloapps.co or to the address below.